Joe Beernink

Daily Archives: December 27, 2007

Maybe its just me, but I’ve noticed a disturbing drop in customer service skills lately. I’m pretty sure that this is the effect of people not caring about their jobs because for most people, their jobs are just a way to pay their zooming credit card bill. But I also believe that the companies they work for are to blame just as equally. The scripted upsell, the making a customer who wants… Read More