Maybe its just me, but I’ve noticed a disturbing drop in customer service skills lately. I’m pretty sure that this is the effect of people not caring about their jobs because for most people, their jobs are just a way to pay their zooming credit card bill. But I also believe that the companies they work for are to blame just as equally. The scripted upsell, the making a customer who wants… Read More
A few quick video shorts Lorelai is destined to be a hunter – tracker. Reece and Lorelai have invented a new language. We think it’s called screamish. The twins have caused some trouble lately. And even though we have them on tape, The claim they are innocent. Framed even.
I know, it’s unusual that I post during the day, and no, there is nothing wrong. It’s just that I’m at work, there is no one else here, and since I’ve been such good employee for so long that I don’t have a whole lot of last minute emergencies that just must get done before I leave two weeks from today. I’m actually contemplating digging in to a couple of new projects… Read More
Today was a pretty big day for me. I turned in my resignation to the company I had worked for for the past 8.5 years. I’ve accepted a new position as a consultant in downtown Seattle at a small company, and I start January 7th. It’s very hard leaving something you’ve been doing for so long. Jumping outside your safety zone is nerve racking and scary Hopefully everything works out okay, and… Read More
For the last few weeks, I have been going to Occupational Therapy to try to resolve an issue with my right thumb. No big deal, but today, while I was in therapy, a man came into the therapy clinic with his 21 year old daughter, who was confined to a wheel chair, and looked to be suffering from cerebral palsy. At least that was my assumption. But there was something different about… Read More